Help Box

1. About Us
   
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      Spectokart is a leading online eyewear brand specializing in youthful, fashion-forward innovative range of spectacles, sunglasses, prescription sunglasses, computer glasses, frames & specialized lenses. Driven towards helping millions improve their vision & lead better lives,

      
      

      Spectokart  brings up-to-the-minute eye care solutions backed by high quality & trendy products, exceptional customer service and fast deliveries with hassle-free returns.

2. Contact Us
   
   
   
   Contact Us at
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      You can contact us at any time and request details of any of the information you have provided us with. We may require proof of identification before any such disclosure is made.

      • (call us or send us a message)
      • 
        Call us on- +91 8800679406
        Address- Office No-17/1 Ashok Mohhlla,
        Near B O B Bank,
        Main Rohtak Road, Nangloi, Delhi - 110041
        
        Send us a message- spectokart@gmail.com
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3. EXPLORE
   

4. Men Eyeglass
   

5. Women Eyeglass
   

6. Contact Lens
   

7. Women Sunglass
   

8. Men Sunglass
   

9. mobile app
   

10. Return And Refund Policy
    
    
    

    Return & Refund Policy - 
    

    The return and refund policy is applicable as per the product type-

    	Exchange within 2-days(48-Hours) of product received	Return within 1days(24-Hours) of product received
    For Goggle& Frame(Non-Prescription Glass )	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. Only 1 time free exchange is acceptable and from second time shipping charges will be applicable.	Full invoice value will be return, if product received 100% Original & accurate. Transaction charges may be deducted as per original. Original packaging must be required for return. Amount will be credited to customer account within 30 days from the product received.
    Contact Lenses	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original, unopened packaging must be required for exchange.	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original, unopened packaging must be required for exchange.
    For Frame /Goggle with lens (Prescription Glass )	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. If all the specifications of frame/Goggle and lens are correct from our side, then also if you want to exchange the product then the cost of lens will be deducted as per invoice and only frame charges will be refunded, since these are customized lenses ( courier charges will be bearable by customer).	In case the box in which the item has received has visible damage, you are requested to deny the shipment and contact Customer Care. Original packaging must be required for exchange. If all the specifications of frame/Goggle and lens are correct from our side, then also if you want to return the product then the cost of lens will be deducted as per invoice and only frame charges will be refunded, since these are customized lenses ( courier charges will be bearable by customer).

    
    spectokart.com has reserves the right to cancel any order. The reason for cancellation can be any of the followings :

    For cancelation of product of any order, customer must have to get login first, select the product of specific order no. and click on the cancel button with in 24 hours from the order time.. After cancelation of order, customer will get refund (if applicable) of entire amount or any deduction will be refunded via original method of payment within 10 to 15 working days

    If customer claims for damaged product, then at this condition, customer should have to show the proof as because after receiving the product from our logistic partner we are not responsible to consider product as damage. If you receive the damage product then customer should have raise ticket/email/call within 2 hours from the product delivery time. then only your claim will be considerable.

    • In case the order request is not acceptable to the company, Unavailability of the product.
    • Inaccurate/incomplete product/prescription information .
    • Suspecticious reasons of any fraud.
    • Incomplete information received from the customer.

    Refund will be applicable only if :
    • if customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
    • Once the cancellation/Return done, the entire amount or any deduction will be refunded via original method of payment within 10 to 20 working days.
    • Product must received undamaged,unborn,and brand new conditions.
    • All accessories of the product is compulsory for refund.
    • Company has right to deduct the amount if returned product got damaged or used or born condition.
    • Refund is only applicable if product is canceled or return request made by customer within 2 days of product delivery date.after 3 days of product delivery company will not be responsible for any types of refund.
    • We do not provide any warranty on breakage of Frame, Sunglass or Lens, also fading of frame/Goggle colors is not liable for refunds. Refund is not possible in such case.
    The Online Transaction charge will not be refunded in any of the case for Order Cancellation. Free returns, 365- Day returns and refunds

    You have 365 days to return your order. That~s a whole year to decide if it~s right for you. All we ask is that any products are returned in the same condition we send them out to you. The product must be unworn, with any tags still in place and in their original case and box.

    Any goods bought from the ~Sale~ area of the website are not included in the 365- Day Returns offer. But you still have 30 days to return those.

    But before sending anything back let us try to find the right pair for you. Please call us on 09988998899 (from 9am to 5pm Monday to Friday) or email us spectokart@gmail.com and we can discuss what you need.

    Or if you email us at spectokart@gmail.com and leave your number - we~ll call you back.

    We stock so many sunglasses we will have just the right ones for you in stock.

    • Are they authentic? - 
      Only authentic and genuine products at spectokart

      we sell product comes direct from brand and non-branded, only the branded product have the warranty and it is apply as per origenal. we do not provide any waranty on non-branded product

      All the products come with a warranty of between one and two years. We have absolutely nothing to hide and will help you if you need any questions answering.

      We can mention here authorized dealer certificate

11. Terms and conditions
    
    
    
    16. spectokart.com Terms and conditions
        

    16. Thank you for visiting spectokart.com -
        

        Welcome to spectokart.com , We bring you online retail and information for various eye glasses and its related products. We also bring variety of designer and private label frames and sunglasses of reputed brands as well as local brands, related eye care products and contact lenses. We also provide information to help our clients in order to make effective and best purchasing decisions. It is our wish that the customers get all the desired information before placing order for products and get value for their money.
        

        You are required, and we advise you, to read the terms and conditions of use of the website before using it for making any purchases. By placing an order with us you indicate that you have read and agreed with all the terms and conditions of use and you agree that you will act accordingly. If you do not agree with these terms and conditions then please do not use our website.
        

        The allowance of using the service on our website is on a temporary basis and we reserve the right to withdraw or make changes to the service we provide without any notice. We will not be responsible if the website is unavailable at any time.
        

        Sometime we may deny access to some parts of the website to our users. For example, for those who are making a transaction with us for the first time completing a registration form is compulsory, otherwise this part of the website will not be available.
        

        We provide the best information and descriptions possible regarding our products on our website, although we do not wish our customers to solely rely upon the information provided to make their purchasing decisions. We cannot be held liable for any reliance placed on such information by any user.
        

        We store and use your personal information as and when needed in accordance with our privacy policy. By placing orders through our website you allow us to process your information and agree that all the information provided is true and accurate.
        

        Users are informed not to input any material which is technologically harmful and may create functional problems for the website. All users are prohibited from gaining access to the private and administrative area of the website.
        

        We will not be liable for any damage caused to your appliance while using our website as this is usually an uncontrollable factor. However, we have taken necessary steps to avoid such accidents.
        

        We will not be responsible for any typing errors or mistakes that you have provided while placing your order.
        

        It is the responsibility of the customer to enter true and valid details when registering an account with Feel Good Contact Lenses.
        

        On completing the online order form you agree and accept that you are the person responsible for placing the order and agree for paying all the charges put through the website.
        

        You incessantly use or visit our website will be perceived as you accept our change to terms and conditions.

    17. Download App
        
    18. Franchise Enquiry
    19. Payments are processed through Atom technologies ltd, for more details visit-  https://www.atomtech.in
12. Privacy Policy
    
    
    
    SECURITY AND PRIVACY :
    
    
    

    spectokart (company full name), a private limited company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as �Company�), Company knows that You (a visitor or a registered user) care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. Your privacy and identity security is very important to us. The information you provide Lens ship with will be used in the processing of your order and to contact you when necessary in connection to your order.

    We take every care to ensure the security and privacy of any information you have provided. When you place an order we use the highest level Secure Socket Layer (SSL) encryption so any information is fully encrypted before it is sent to us. This protects it from unauthorized use. We let you retain as much control as possible over your personal information. However, You may not visit and use our site at any time without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our users of our site. We are proud of our privacy practices and the strength of our site security and want you to know how we protect Your information and use it to provide to You the services. This notice describes our privacy policy. By visiting this Website, You are accepting the practices described in this Privacy Policy.

    HOW WE USE INFORMATION: When you place an order with Lens ship we will ask for certain information to help us process your order. This includes your name, email address, shipping address, billing address and phone number. This information will be used for order processing and may also be used for security checks and fraud detection, but it does not include any information such as Credit Card, Debit Card or Net-Banking Details, all of which are stored on the Company�s secure servers and/or in cookies on your computer. Financial transactions online are made through payment gateways. These third parties will ask for your card information to make the payment or require the setting up of an account, which includes providing payment and address details. When you purchase any of our products or services, these organizations collect certain financial transaction information and in some cases Internet Provider addresses. We do not have any access to your card numbers or other financial information from these parties, except for that relating to the value of your order.

    As well as the delivery address we may also share your telephone number with the delivery service provider for improved customer service purposes.

    You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that You provide for such purposes as responding to your requests, customizing future commercial transactions, and communicating with You and utilizing/disclosing, without prejudice to any of Your other rights, the same for any other, whether commercial or non-commercial purpose which the Company in its sole discretion considers necessary for its business purposes or otherwise.

    You can add or update certain information. When you update information, we usually keep a copy of the prior version for our records.

    Stored Information: We receive and store certain types of information whenever You interact with us. Our server logs Your activities for various diagnostic and analytical purposes. However, other than the IP address of Your machine from where You are accessing the Service, there are no other personal information maintained by the Company in the logs.

    INFORMATION DISCLOSURE AND MARKETING: To help us make e-mails more useful and interesting, we may request to receive a confirmation when you open e-mail from your end if Your computer supports such capabilities.

    Lens ship is part of Max Eye Plus. If you have made a purchase from us we may update you with our latest products, news and special offers. On occasion you may also receive communications from carefully selected third parties, partners or any other Max Eye Plus brands. Of course, you have the option to opt-out of receiving marketing communications by selecting the relevant option using the unsubscribe options in the communication.

    Sharing of Information Received by the Company: You can tell when another business is involved along with us in processing Your transactions, and we share, use or, disclose customer information related to processing of those transactions with that business as needed to fulfill your order

    We also collect certain non personal data to provide analysis on our site traffic, sales and other commercial opportunities that we feel helps bring a better level of service to our customers. This may be passed on to third parties for collation purposes only or used internally to improve our level of customer service.

    Business Transfers: As we continue to develop our business, we might be acquired completely or merge with any other company. In such transactions, customer information generally is one of the transferred business assets. In such a case, we will ensure the protection of Your information as per these policies and guidelines. You hereby specifically consent and grant permission to the disclosure, and transferring, of information to such third parties.

    DISCLOSURE IN OTHER CIRCUMSTANCES: We will disclose any information that you provide if required to do so by law. We will also disclose any information in order to enforce our terms and conditions, which may include exchanging information with other companies and organizations for the purposes of fraud protection and detection. You hereby specifically consent and grant permission to disclosure and transferring of information to such third parties, as maybe required.

    THIRD PARTIES: Lens Ship Privacy Policy does not apply to any information you supply on third party sites that are linked to/from our site. Any information you provide to a third party by following a link will fall under the Privacy Policy of the third party.

    SECURITY OF INFORMATION: We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software during the part where you enter your credit card or net banking details, which encrypts information You input. We constantly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges. We do not and will not sell or rent Your personal information to anyone, for any reason, at any time, unless it is in (i) in response to a valid legal request by a law enforcement officer or government agency or (ii) where You have given Your consent, or (iii) utilize the same for some statistical or other representation without disclosing personal data.

    CONDITIONS OF USE, NOTICES, AND REVISIONS: Please do read the detailed terms and conditions of the Company�s Website situated at https://spectokart.com/shop/producthelp/helpbox.aspx?#Terms%20and%20conditions . If You choose to visit this Website, Your visit and any dispute over privacy is subject to this Agreement, including limitations on damages, arbitration of disputes, and application of the law of the Republic of India. If You have any concern about privacy at this Website, please send us a thorough description to support@spectokart.com and we will try to resolve it. Our business changes constantly. This Notice and the Terms and Conditions of Website Use may also change, and use of information that we gather now is subject to the Privacy Policy in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless You have instructed us not to, but You should check our Website frequently to see recent changes.

    CHANGES TO THE PRIVACY POLICY: We reserve the right to change this privacy policy without notice. By providing any information to Lens ship you accept our Privacy Policy.